These Terms of Service (“Terms”) govern your use of the Axhy platform — the admin web portal, the worker mobile app, and all associated APIs and services provided by Axhy (“Axhy”, “we”, “us”, or “our”). By creating an account, signing an order form, or using any part of the service, you (“Customer”, “you”) agree to these Terms. If you do not agree, do not use the platform.

Note: Axhy is currently in pre-launch. This policy will be updated as our legal registration completes and as the platform moves to general availability.

1. Acceptance of Terms

By accessing or using the Axhy platform in any capacity — as a Company Admin, Supervisor, Worker, or SUPER_ADMIN — you confirm that:

• You have read and understood these Terms
• You are at least 18 years of age and legally capable of entering a binding agreement
• If you are accepting on behalf of a company, you have authority to bind that company to these Terms

The subscribing company (the “Customer”) is responsible for ensuring all users within their organisation — including workers — comply with these Terms.

2. Service Description

Axhy is a B2B facility-management SaaS platform. It enables facility management companies to:

• Schedule and dispatch field workers to client sites
• Verify worker presence through GPS check-in and geo-fencing
• Collect before/after photographs as proof of work
• Generate verified work reports for end clients
• Use an AI assistant to query operational data and surface insights

User roles

• COMPANY_ADMIN — the primary administrator of the Customer's Axhy tenant; creates and manages workers, sites, and assignments; has full access to the admin portal
• Worker — field staff who use the mobile app; accounts are created by the COMPANY_ADMIN; workers cannot self-register
• SUPER_ADMIN — Axhy's own platform-level administrator, with access across all tenants for support and operational purposes only

3. Account Types and Pricing

Axhy is sold to businesses (B2B only). There are no individual consumer subscriptions. The following pricing tiers apply:

• Standard (per-visit) — ₹8 per completed visit + ₹2,000/month minimum. Monthly minimum applies even in months with fewer than 250 completed visits.
• Enterprise (flat) — ₹40,000/month. Unlimited visits; includes dedicated onboarding and priority support.

A “completed visit” means an assignment where the worker has submitted a GPS check-in, at least one before-photo, and a GPS check-out, all within the same assignment window. Axhy reserves the right to audit and dispute visit counts.

[Akshay to confirm: pricing is locked as of 2026-04-22 per memory note. Confirm whether GST at 18% applies and update invoicing accordingly.]

4. Billing and Payment

Invoices are issued monthly in arrears, calculated on the last business day of each calendar month. Payment is due within 15 days of invoice date (NET 15).

• Late payment fee: Invoices unpaid after the due date accrue interest at 2% per month (24% per annum) on the outstanding balance.
• Suspension for non-payment: Access may be suspended if an invoice remains unpaid for more than 14 days after the due date, following a written reminder. Data is preserved during suspension and restored upon payment.
• No automatic billing: Axhy does not store payment card details or auto-charge accounts. All invoicing is manual.
• Pricing changes: Axhy may revise pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.

5. Acceptable Use

By using Axhy, you agree that you will not:

• Reverse-engineer the platform — decompile, disassemble, or attempt to extract source code from the Axhy web portal, mobile app, or API
• Build competing products — use access to Axhy's platform, data, or AI outputs to develop a product that competes with Axhy
• Share credentials — share your login credentials with any person or system not authorised by the Customer. Each user must have their own account.
• Submit fraudulent data — workers must submit genuine photographs and accurate location data. Submitting fake or altered evidence is a material breach of these Terms and may constitute fraud under applicable law.
• Access other tenants' data — attempt to access, read, or interfere with any data belonging to another Customer on the platform
• Conduct automated attacks — scrape, DDoS, or deliberately generate abnormal load on the platform
• Violate applicable law — use the platform in breach of Indian labour law, data protection law, intellectual property law, or any other applicable statute

Violation of these terms may result in immediate account suspension or termination without notice and without refund of any fees paid.

6. Data Ownership

Customer owns their business data. All data submitted by the Customer's organisation — worker records, site details, assignments, photographs, and work history — belongs to the Customer. Axhy does not claim ownership of your operational data.

Axhy retains processing rights. By using the platform, the Customer grants Axhy a limited, non-exclusive, royalty-free licence to:

• Process, store, and transmit the Customer's data to operate the service
• Send photos to the Anthropic API for AI-assisted quality scoring (photos are not retained by Anthropic beyond a single API call)
• Generate anonymised, aggregated analytics — which do not identify the Customer or their workers — to improve the platform

Axhy will not use Customer data for any other commercial purpose, share it with third parties for advertising, or sell it.

7. Service Levels

During the current pilot year, Axhy targets a 99% monthly uptime for the API and admin portal, measured as a rolling 30-day window excluding scheduled maintenance.

Service credit: If monthly uptime falls below 99% in a given calendar month, the Customer is entitled to a service credit of 10% of that month's invoice. Credits must be claimed within 14 days of the affected month by writing to support@axhy.app. Credits are applied to future invoices and are non-refundable as cash.

This is a conservative, pilot-year SLA. We will revise upward as infrastructure matures. Scheduled maintenance windows are announced at least 24 hours in advance and are conducted between 11 PM and 5 AM IST wherever possible.

8. Termination

Either party may terminate the service agreement with 30 days' written notice to the other party's registered email address.

Axhy may terminate immediately, without notice or refund, if the Customer:

• Materially breaches these Terms (e.g., fraudulent submissions, credential sharing)
• Uses the platform to commit or facilitate any unlawful activity
• Fails to pay an overdue invoice following a suspension notice

Data after termination: Following termination, the Customer may request an export of their data within 30 days of the termination date. Axhy will provide the export in CSV or JSON format without charge. After 30 days, all Customer data will be scheduled for deletion or anonymisation in accordance with the Privacy Policy. Audit logs subject to statutory retention (7 years) may be retained in anonymised form.

9. Limitation of Liability

Axhy provides the platform “as is” and makes no warranty — express or implied — that it will be error-free, uninterrupted, or suitable for any particular purpose. AI scores and platform outputs are tools to support human judgment, not replacements for it.

Cap on liability: To the maximum extent permitted by applicable law, Axhy's total aggregate liability to the Customer in any 12-month period is limited to the amounts actually paid by the Customer to Axhy during that same 12-month period.

Excluded damages: Axhy shall not be liable for:

• Consequential, indirect, incidental, or special losses
• Loss of business, revenue, contracts, or profits
• Loss of goodwill or reputation
• Data loss caused by the Customer's own actions (e.g., accidental deletion)
• Decisions taken by the Customer or their end clients based on platform data, AI scores, or reports

10. Indemnification

Customer indemnifies Axhy

The Customer agrees to indemnify, defend, and hold harmless Axhy and its founder, officers, and contractors from any third-party claims, losses, damages, or costs (including reasonable legal fees) arising from:

• The Customer's use of the platform in violation of these Terms or applicable law
• Infringement of any third-party rights by the Customer's data or content submitted to the platform
• The Customer's failure to inform their workers about data collection practices

Axhy indemnifies Customer

Axhy agrees to indemnify, defend, and hold harmless the Customer from any third-party claims alleging that the Axhy platform (as provided by Axhy, excluding Customer data) infringes any intellectual property right in India, subject to the liability cap in Section 9.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of India. The parties submit to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India for all disputes arising out of or in connection with these Terms.

12. Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt good-faith resolution through the following process:

• Step 1 — Notice: The aggrieved party sends a written notice describing the dispute to the other party's registered email address.
• Step 2 — Negotiation: Both parties have 30 days to attempt resolution through written communication or virtual meetings.
• Step 3 — Arbitration: If negotiation fails, the parties agree to submit to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), with a single arbitrator mutually agreed upon by both parties. The seat of arbitration shall be Bangalore, Karnataka. Proceedings shall be conducted in English.
• Fallback — Karnataka courts: If arbitration is not possible or either party seeks urgent injunctive relief, the matter shall be referred to the courts of Bangalore, Karnataka.

13. Intellectual Property

Axhy owns all rights in the platform, including software, APIs, AI models, UI designs, branding, trademarks, and underlying technology. Nothing in these Terms transfers any intellectual property rights to the Customer.

The Axhy name and logo are proprietary marks of Axhy. You may not use them in any marketing materials, press releases, or communications without prior written consent.

14. Privacy

Axhy processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. The Customer is responsible for informing their workers that Axhy is in use and for complying with applicable labour and data-protection laws regarding employee monitoring.

If the Customer requires a formal Data Processing Agreement (DPA) for regulatory or procurement reasons, they may request one by writing to support@axhy.app.

15. Changes to These Terms

We may update these Terms as the platform evolves, as our legal registration completes, or to reflect changes in applicable law. We will provide at least 30 days' notice before material changes take effect, sent to the COMPANY_ADMIN's registered email address.

If you do not accept the revised Terms, you may terminate the agreement within the 30-day notice period. Continued use after the effective date constitutes acceptance.

16. Contact

Contract questions: support@axhy.app
Legal / grievance: grievance@axhy.app

Axhy, Karnataka, India · [Registered address to be filled by Akshay]