Data deletion
Your right to erasure under DPDPA 2023. Two paths — pick whichever is faster.
Send your phone number from the device that registered to grievance@axhy.app with subject “Data Deletion Request”. We confirm in 72h.
Open Axhy Worker → Profile → Delete my data. Confirms with OTP.
30-day timeline
- Day 0Request received, confirmation sent within 72 hours
- Day 1Account frozen, no new data collected
- Day 7PII anonymized (name, phone, Aadhaar hash)
- Day 30Photos & GPS purged. Work records retained (anonymized) for tax and audit.
- Your phone number — replaced with a non-identifying placeholder
- Your full name — replaced with a non-identifying placeholder
- Any photos where your face or personal details are clearly identifiable (on request)
- Your device information
Work records — timestamps, GPS coordinates, AI scores, and work duration — are retained in anonymized form. These records no longer carry your name or phone number, so they cannot be used to identify you.
This is necessary because historical work data is used for business analytics, AI model improvement, and payroll audit trails required by the employer company. Permanently deleting operational records would make it impossible to reconcile past payroll or resolve disputes.
Common questions
Do I need to log in to request deletion?
No. You can email grievance@axhy.app with your phone number. We will verify your identity through the phone number match and process the request.
Will deletion affect my payroll records at my employer?
Your employer's payroll records are their own data, separate from Axhy's user data. Axhy anonymizes its own copy of your work data. Your employer may retain their own records independently.
Can I request deletion on behalf of someone else?
Only if you are an authorized representative (e.g., a legal guardian). Include a brief explanation and contact details in your email.
What if my employer (Company Admin) requests my deletion?
Company Admins can deactivate accounts, but full anonymization of personal identifiers requires a request to Axhy directly — either by the worker or by an authorized company representative.
Can I change my mind after requesting deletion?
No. Once anonymization is applied, it cannot be reversed. Make sure you want to proceed before submitting a request.
For full details on how we collect and store your data, see our Privacy Policy.